Privacy Policy

At Caddy Software B.V. (“Caddy”), we respect your privacy and are committed to protecting it. We understand the responsibility of safeguarding your personal data and strive to be transparent about how we collect, use, and protect your information. This privacy policy outlines the data we collect, why we collect it, and how we use it to improve your experience with our services.

This privacy policy applies to the use of our website (https://caddy.tools), our software, and related services. By using our services, you acknowledge that you accept the terms outlined in this policy. Caddy ensures that all personal information you provide is treated confidentially and in compliance with the GDPR and other relevant regulations.

Information We Collect and How We Collect It

We collect personal data both directly and automatically when you use our services or interact with us. The categories of data we collect include:

Personal Identification Data: Name, email address, company information etc., which you provide when creating an account or contacting us.
Account Information: Username, profile preferences, etc. collected during account creation and use.
Payment Data: Billing address, credit card information, or other payment method details, provided during transactions.
Usage Data: IP addresses, browser types, device identifiers, and interaction logs, gathered automatically when you interact with our website and services.
Communication Data: Emails, messages, and preferences, captured when you contact us or respond to our communications.
Cookies and Tracking Data: Data collected through cookies and similar technologies to understand user preferences and enhance functionality.
Newsletter Subscription Data: If you subscribe to our newsletter, we collect the email address you provide for this purpose. We will regularly send you email newsletters based on the data provided. You can unsubscribe at any time by contacting us or using the unsubscribe link in the newsletter. Upon unsubscribing, we will delete your email address unless you have expressly consented to the continued use of your data.

Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

Contractual Necessity: When processing is necessary to provide the services you request.
Legitimate Interests: For purposes such as improving our platform and ensuring its security, provided that these interests do not override your data protection rights.
Consent: For activities such as sending newsletters.
Legal Obligations: To comply with applicable laws and respond to lawful requests from public authorities.

How We Use Your Information

We use your personal data to:

Provide and manage our services, including account creation and authentication.
Respond to inquiries and offer technical support.
Improve the functionality, performance, and user experience of our platform.
Process payments and manage billing.
Send emails and promotional materials, with your consent.
Comply with legal requirements and respond to lawful requests.
Share usage information with your company administrator.

Cookies and Tracking Technologies

This website uses cookies to enhance your experience and collect data for analytics purposes. A cookie is a small piece of data sent from a website and stored in your web browser while you visit the website. Each time you load the website, the browser sends the cookie back to the server to notify the website of your previous activity.

You can control or disable cookies through your browser settings. Disabling cookies may limit the functionality of our website and services. For detailed instructions on managing cookies, consult your browser’s help documentation.

We do not share your personal data except in the following cases:

Service Providers: Trusted third-party vendors for hosting, payment processing, and analytics. For example, we use Mailchimp for marketing purposes.
Legal Compliance: Disclosures required by law or valid legal requests.
Business Transfers: Data may be transferred in the event of a merger, acquisition, or sale of assets.

All shared data is protected through confidentiality agreements, and anonymized data may be used to improve services.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Afterward, your data will be securely deleted or anonymized.

Modification/Deletion of Data

If you wish to change your personal data or delete it from our database, please contact us using the email specified below.

Your Rights

Under GDPR, you have the following rights:

Access: Request copies of your personal data.
Correction: Request corrections of inaccurate or incomplete data.
Erasure: Request deletion of your data under specific conditions.
Restriction: Request to limit processing of your data.
Data Portability: Obtain a copy of your data in a structured, machine-readable format.
Objection: Object to data processing under certain circumstances.
Withdraw Consent: Revoke consent for activities based on consent.
File Complaints: Report issues to the Dutch Data Protection Authority.

To exercise your rights, contact us using email address specified below We will respond within 30 days.

Data Breach Notification

If a data breach compromises your personal data, we will:

Assess the scope and impact of the breach.
Notify relevant authorities within 72 hours if required.
Inform you promptly if the breach poses a high risk to your rights.
Take measures to contain and prevent future breaches.

Data Processing Agreement

For users of our platform in a business capacity, we are prepared to enter into a Data Processing Agreement (DPA). This agreement outlines the rights and responsibilities of both parties in processing personal data. To request a DPA, contact us directly using email address specified below.

Changes to this Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Regularly reviewing this policy is advised.

Contact Information

If you have any questions about this privacy policy or how your data is handled, please contact us:

Caddy Software B.V.
Bellamystraat 22-2, 1053BL Amsterdam, The Netherlands
Email: legal@caddy.tools

Reporting Complaints

If you feel your privacy concerns have not been addressed, you may contact the Dutch Data Protection Authority (Dutch DPA):

Telephone: (+31) - (0)70 - 888 85 00
Address: Bezuidenhoutseweg 30, 2594 AV Den Haag (appointment required)

Version: March 27th, 2025